Covalis Nutrition Supplement FAQ
Our team of experts has compiled a comprehensive list of frequently asked questions to provide the information you need to make informed decisions about your health and wellness journey.
Our shipping policy outlines the procedures and timelines for processing and delivering orders. In addition, we offer domestic and international shipping, and customers can track their orders through our website.
Shipping Policy
What is your shipping policy?
We offer fast and reliable shipping for all our customers. Orders are typically processed and shipped within 1-2 business days, and we provide tracking information so you can keep an eye on your delivery.
If you have any questions or concerns about your shipment, please don't hesitate to contact our customer support team.
How long does it take for my order to be shipped?
We strive to ship all orders as quickly as possible. Once your order is processed, it will typically be shipped within 1-2 business days. Delivery times will vary depending on your location and the shipping method you choose at checkout.
How long does it take for my order to be delivered?
The delivery time may vary depending on location and the shipping method chosen during checkout. We offer standard shipping, which typically takes 5-7 business days within the United States.
Do you offer FREE shipping?
Yes, we also offer free shipping on orders over a certain amount, depending on your location.
Can I track my order?
Yes, you can track your order. Once your order has been shipped, you will receive an email notification with a tracking number and a link to track your package. You can also check the status of your order by logging in to your account on our website.
Do you offer expedited shipping?
Yes, we offer expedited shipping options for domestic and international orders. The cost and estimated delivery time will be displayed during checkout.
Can I change my shipping address after placing my order?
If you need to change your shipping address after placing your order, please contact our customer service team immediately. We will do our best to update the shipping address before the order is shipped.
What do I do if my package is lost or damaged during shipping?
If your package is lost or damaged during shipping, please contact our customer service team immediately. We will work with the shipping carrier to resolve the issue and ensure you receive your order directly.
We implement guidelines for returning or exchanging products purchased from Covalis Nutrition.
Returns & Exchanges Policy
What is your return policy?
Our return policy allows you to return or exchange any product within 30 days of purchase. If you are unsatisfied with your purchase, we are happy to accept returns or exchanges.
Can I exchange my product for a different one?
If you wish to exchange your product for a different one, contact our customer service team, who will guide you through the process.
How long do I have to return or exchange a product?
You have up to 30 days from the date of purchase to return or exchange a product. After this time, we are unable to accept any returns or exchanges.
What is the process for returning or exchanging a product?
To initiate a return or exchange, please contact our customer service team. They will guide you through the process and provide the necessary information.
Do I have to pay for shipping to return or exchange a product?
You are responsible for paying the shipping costs of returning or exchanging a product. However, we will cover the shipping cost if the product you receive is damaged or defective.
Can I return or exchange a product if it's been opened?
Yes, you can still return or exchange a product even if it has been opened. However, we ask that you return the product in its original packaging.
Can I get a refund if I don't have the original packaging?
You can still receive a refund even if you do not have the original packaging. However, please note that products returned without the original packaging may be subject to a restocking fee.
How long does it take to receive a refund or exchange?
The refund or exchange process typically takes 7-10 business days. However, this may vary depending on your location and shipping method.
What should I do if my received product is damaged or defective?
If you receive a defective product, please contact our customer service team immediately. We will work with you to provide a replacement or a refund as quickly as possible.
Covalis Nutrition offers supplements with high-quality ingredients suitable for various needs and lifestyles.
Supplements
What are your supplements made of?
Our supplements are made of high-quality, premium ingredients sourced from reputable suppliers. In addition, we prioritize natural and organic ingredients whenever possible and formulate our products to meet the highest industry standards for purity and potency.
Are your supplements safe to use?
Yes, our supplements are safe to use when taken as directed. In addition, we follow strict manufacturing and quality control practices to ensure the safety and purity of our products. However, we always recommend consulting a healthcare professional before starting any new supplement regimen.
Can I take your supplements with other medications?
We recommend consulting with a healthcare professional before taking our supplements with other medications to ensure there are no potential interactions or contraindications.
How do I know which supplement is right for me?
We offer a wide range of supplements to support various health needs. We recommend consulting with a healthcare professional to help determine which supplements may be right for you based on your health goals and current health status.
How long does it take for your supplements to work?
The time it takes for our supplements to work varies depending on the individual and the supplement. Some supplements may take weeks or months to show noticeable effects, while others may provide immediate benefits. We recommend taking our supplements as directed and observing the results patiently.
Are your supplements made in the USA?
Our supplements are proudly made in the USA in state-of-the-art facilities that adhere to the highest quality standards.
Are your supplements FDA-approved?
The FDA does not approve dietary supplements, but our supplements are manufactured in FDA-registered facilities and meet or exceed all FDA regulations.
Are your supplements pharmaceutical grade?
While the term "pharmaceutical grade" is not regulated in the supplement industry, we use only the highest quality ingredients and follow uncompromising manufacturing and quality control practices to ensure the purity and potency of our supplements.
What should I do if my received product is damaged or defective?
If you receive a defective product, please contact our customer service team immediately. We will work with you to provide a replacement or a refund as quickly as possible.
Are the ingredients Non-GMO?
Yes, we prioritize using non-GMO ingredients whenever possible, and all our supplements are labeled non-GMO.
Do your supplements contain any common allergens?
Our supplements are free from common allergens, such as gluten, soy, dairy, and nuts. However, some supplements may contain allergens, so we recommend checking the product label and consulting with a healthcare professional if you have any concerns.
Can I take your supplements if I have a medical condition?
We recommend consulting with a healthcare professional before taking our supplements if you have a medical condition or are taking medication to ensure no potential interactions or contraindications.
Are your supplements suitable for vegans or vegetarians?
Many of our supplements are suitable for vegans or vegetarians, and we clearly label all of our products with dietary information. However, some supplements may contain animal-derived ingredients, so we recommend checking the product label or contacting us for more information.
Can children take your supplements?
We recommend consulting with a healthcare professional before giving our supplements to children to ensure they are appropriate for their age and health needs.
How do I store Covalis Nutrition supplements?
We recommend storing our supplements in a cool, dry place and away from direct sunlight. Be sure to follow any specific storage instructions listed on the product label.
Learn how to manage your Covalis Nutrition account, including updating your account information, changing billing details, and managing subscriptions. You can also find answers to common questions about payment methods, invoices, and customer support.
Accounts & Subscriptions
How can I update my account information?
To update your account information, log in to your account and click on the "Account Information" tab. You can update your information there, including your name, shipping address, and billing information.
I have a complaint to make. Who do I contact?
If you have a complaint, please contact our customer service department by phone or email. Our team will work to resolve any issues you have with our products or services.
Where can I buy Covalis Nutrition supplements?
Covalis Nutrition supplements can be purchased directly from our website or from one of our authorized retailers and distributors.
Can I send you a testimonial or review?
To send us a testimonial or review, please use the contact form on our website or leave a review on the product page.
Why is my product out of stock? When will it be back?
If a product is out of stock, it may be due to high demand or production delays. We will do our best to restock immediately and provide an estimated restock date.
Can I speak to a customer service representative?
You can speak to a customer service representative by phone or email during business hours.
How do I receive an invoice for my order?
After completing your purchase, you will receive an invoice for your order via email.
How do I change my credit card information?
To change your credit card information, log in to your account and click on the "Payment Information" tab. You can add or update your credit card there.
How do I change my billing address?
To change your billing address, log in to your account and click on the "Billing Address" tab. You can update your billing information there.
What forms of payment do you accept?
We accept various forms of payment, including major credit cards and PayPal.
Do you have any special offers, promotions, discounts, sales, or coupons?
Please check our website or subscribe to our newsletter for information on any special offers, promotions, discounts, sales, or coupons.
Are you having trouble finding what you need?
If you are still looking for what you need, please contact us. Our customer service team will gladly assist you and answer any questions.